Oak Street HealthVerified Source

Welcome Coordinator, Healthcare Front Desk & Patient Experience

35K–58K
Onsite · Phoenix, Arizona
Posted August 14, 2026
full-time

Overview

Own the first impression and support center operations at a community clinic partnering with Oak Street Health. You will greet patients, manage check-in, collect co-pays, and help keep electronic records up to date for timely care. This role sits on the Service Team and reports to the Practice Manager, contributing to a seamless patient experience.

What You'll Do7

  • 1Build a welcoming environment for patients and guests
  • 2Schedule and reschedule appointments in the electronic medical records platform
  • 3Handle inbound and outbound calls and messages to support patient needs
  • 4Collect co-pays and update patient information in the EMR
  • 5Manage faxes and maintain cleanliness of Welcome and Community Room areas
  • 6Float to other centers in the region as needed
  • 7Provide high-touch assistance to patients and guests daily

Requirements9

  • 1Strong computer skills required and basic knowledge of Google Suite
  • 2Professional phone etiquette
  • 3US work authorization
  • 4Fluency in Spanish, Polish, Russian, or other languages where necessary
  • 5Some college preferred
  • 6Experience in customer service setting strongly preferred
  • 7A flexible and positive attitude
  • 8A welcoming and nurturing attitude toward older adults
  • 9High level of integrity

Salary Insight

$35 - $58k per year

Location

Typeonsite
LocationPhoenix, Arizona

Required Skills

customer serviceemergency contact handlingappointment schedulingelectronic medical recordsphone etiquette
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