Welcome Coordinator, Healthcare Front Desk & Patient Experience
Overview
Own the first impression and support center operations at a community clinic partnering with Oak Street Health. You will greet patients, manage check-in, collect co-pays, and help keep electronic records up to date for timely care. This role sits on the Service Team and reports to the Practice Manager, contributing to a seamless patient experience.
What You'll Do7
- 1Build a welcoming environment for patients and guests
- 2Schedule and reschedule appointments in the electronic medical records platform
- 3Handle inbound and outbound calls and messages to support patient needs
- 4Collect co-pays and update patient information in the EMR
- 5Manage faxes and maintain cleanliness of Welcome and Community Room areas
- 6Float to other centers in the region as needed
- 7Provide high-touch assistance to patients and guests daily
Requirements9
- 1Strong computer skills required and basic knowledge of Google Suite
- 2Professional phone etiquette
- 3US work authorization
- 4Fluency in Spanish, Polish, Russian, or other languages where necessary
- 5Some college preferred
- 6Experience in customer service setting strongly preferred
- 7A flexible and positive attitude
- 8A welcoming and nurturing attitude toward older adults
- 9High level of integrity
Salary Insight
$35 - $58k per year
Location
Required Skills
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