Patient Reception Specialist, Medical Front Desk
Overview
As a Patient Reception Specialist at Harbor Health's North University clinic, you will own the front desk experience for a multi-specialty clinic group in Austin, TX. You will be the first point of contact for patients, managing check-in, scheduling, and documentation in Google Suite and EMR systems. You will work alongside a care team dedicated to a payvider model that aligns incentives for better health. This role stands out because you will directly shape patient trust and satisfaction in a new, innovative healthcare setting.
What You'll Do10
- 1Greet all patients and visitors with a professional and welcoming demeanor, setting a positive tone for their visit.
- 2Prepare patients for appointments and clearly communicate relevant visit information, including any required documentation.
- 3Proactively notify patients of schedule delays and ensure their comfort during waiting periods.
- 4Maintain a clean and organized reception area, enhancing the overall patient experience.
- 5Collect and verify insurance cards, driver's licenses, authorizations, and referrals, and upload them into the practice EMR.
- 6Perform demographic and insurance validation, and inform patients of privacy policies and procedures.
- 7Schedule patient appointments and follow-ups using established policies and procedures in Google Calendar and EMR.
- 8Collect co-payments, reconcile charges, and submit daily batches accurately.
- 9Document all interactions and transactions in the EMR with precision.
- 10Support the care team with additional administrative tasks as needed.
Requirements10
- 1High School Diploma or equivalent.
- 2Proficiency in medical terminology and insurance practices.
- 3Skilled in Google Suite and practice EMR systems.
- 4Competency in basic arithmetic for calculations, balancing, and making change.
- 5Knowledge of CPT and ICD-10 coding.
- 6Excellent customer service skills with a proactive service attitude.
- 7Effective verbal and written communication with diverse populations.
- 8Ability to work independently with sound judgment and as a team member.
- 9Flexibility to shift priorities and maintain confidentiality.
- 10Preferred: BLS Certification and bilingual in English/Spanish.
Salary Insight
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Location
Required Skills
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