Medical Administrative Clerk, Patient Check-in & Scheduling
Overview
You will own the front office of a busy community health clinic in Austin, Texas, serving as the first point of contact for patients, staff, and guests. You will handle patient check-in, insurance verification, and appointment scheduling using i2i, Tableau, and the Patient Portal. Working alongside nursing and provider teams, you will ensure smooth patient flow and help close gaps in care. This role is perfect for someone who thrives on direct patient interaction and operational accuracy in a mission-driven environment.
What You'll Do10
- 1Open the front office each day, preparing check-in materials and ensuring all systems like i2i and Tableau are ready.
- 2Greet patients and visitors with courtesy, managing introductions and directing them to the appropriate care team.
- 3Schedule patient appointments accurately using the electronic medical system (EMS), balancing provider availability and patient needs.
- 4Answer incoming calls, route to the right staff, and provide clear information to patients about their care.
- 5Register patients by entering demographics and insurance data into the EMR, verifying all paperwork is complete and accurate.
- 6Verify insurance coverage and explain payment options including sliding scale fees, Medicare, and Medicaid to patients.
- 7Collect co-pays and deductibles before appointments, and post payments into the EMR at day's end.
- 8Run Vital Interactions reports to follow up on appointment confirmations and no-shows, reducing missed care.
- 9Scan medical documents into the EMR with the HIM department, ensuring accurate patient records.
- 10Collaborate with clinical teams to notify patients of due services and coordinate with site leadership on patient concerns.
Requirements8
- 11+ year experience in an administrative role in a healthcare or clinic setting.
- 2High School Diploma or GED equivalent.
- 3Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to quickly learn i2i, Tableau, and Vital Interactions.
- 4Working knowledge of HIPAA guidelines and maintaining strict confidentiality of patient information.
- 5Good communication skills, both face-to-face and over the phone, with a professional and courteous demeanor.
- 6Ability to handle multiple tasks simultaneously while checking in patients and answering calls.
- 7Accuracy in data entry and attention to detail, especially with insurance verification and payment posting.
- 8Comfortable working in a fast-paced clinic environment and part of a cross-functional team.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Winston Medical Staffing
VerifiedMedical Clinic Coordinator - Patient Registration & Scheduling
You'll own patient registration, scheduling, and insurance verification at a top area healthcare facility. Working weekdays from 8am to 4:30pm, you'll manage high-volume patient encounters and keep records accurate across electronic medical records and scheduling systems. You'll collaborate with providers and staff to ensure smooth clinic operations, with the ability to float to other locations as needed. This role stands out for its focus on front-end revenue cycle support and requires completion of Ambulatory Services training, including a mock clinic.
Harbor Health
VerifiedPatient Reception Specialist, Medical Front Desk
As a Patient Reception Specialist at Harbor Health's North University clinic, you will own the front desk experience for a multi-specialty clinic group in Austin, TX. You will be the first point of contact for patients, managing check-in, scheduling, and documentation in Google Suite and EMR systems. You will work alongside a care team dedicated to a payvider model that aligns incentives for better health. This role stands out because you will directly shape patient trust and satisfaction in a new, innovative healthcare setting.
Doctors Office
VerifiedMedical Clerk, Front and Back Office
You will own front and back office operations at a high volume medical office in Tampa, FL. You will manage patient check-in and check-out, insurance data collection, scheduling, and phone communication. You will work alongside a tight-knit administrative team and report to the office manager. This role offers daily lunch and free parking. You will become the go-to person for patient flow and office organization.
Planned Parenthood of Maryland
VerifiedMedical Office Assistant, Family Planning Clinic
You will own front-desk operations at a high-volume reproductive health clinic, managing patient flow from check-in to check-out. You'll work with EPIC and MS Office to register patients, verify insurance, and schedule appointments. You'll join a diverse team of nurses, doctors, and clinic managers focused on accessible care. This role stands out for its direct impact on patient experience and daily quality assurance.
Texas Health Care PLLC
VerifiedMedical Assistant Receptionist, Clinical & Administrative
You will own patient flow and clinical support at a busy Dallas practice, handling front desk duties and exam room preparation from check-in to check-out. You'll work with EHR systems daily, coordinating appointments, insurance verification, and lab work. Your team includes physicians, nurses, and administrative staff who rely on your precision to keep the day moving. This role offers hands-on experience in both clinical and administrative sides of healthcare, with a clear path to grow within the practice.
Texas Children's Hospital
VerifiedFront Office Specialist I, Medical Receptionist & Scheduling
You will coordinate patient scheduling, greet visitors, handle calls, and manage referrals at Texas Children's Hospital. You'll enter billing data with precision and transmit claims, ensuring a seamless front desk experience. Working in a busy clinic, you'll use AIDET and Creating SMILES to enhance patient interactions. This role offers direct patient contact and a supportive team environment.