Front Office Specialist I, Medical Receptionist & Scheduling
Overview
You will coordinate patient scheduling, greet visitors, handle calls, and manage referrals at Texas Children's Hospital. You'll enter billing data with precision and transmit claims, ensuring a seamless front desk experience. Working in a busy clinic, you'll use AIDET and Creating SMILES to enhance patient interactions. This role offers direct patient contact and a supportive team environment.
What You'll Do10
- 1Greet patients and visitors using Creating SMILES and AIDET principles.
- 2Assist patients with check-in and check-out, managing the flow of the front desk.
- 3Answer calls within three rings and direct them per practice protocol.
- 4Document clear messages in the telephone encounter and route them appropriately.
- 5Enter hospital charges into the electronic billing system with 100% accuracy and meet deadlines.
- 6Verify patient eligibility for referrals by confirming coverage with the payer.
- 7Schedule appointments, using judgment to manage provider templates.
- 8Verify and document coverage before the patient sees a provider.
- 9Monitor the Account Work queue and Patient Work queue weekly, making corrections.
- 10Ensure the electronic health record is complete and ready for the provider.
Requirements8
- 1H.S. Diploma or GED required.
- 21+ years of related experience in a medical front office setting.
- 3Proficiency in scheduling and billing software such as Epic or Cerner.
- 4Knowledge of AIDET and Creating SMILES communication frameworks.
- 5Ability to verify insurance coverage and process referrals accurately.
- 6Strong attention to detail for data entry and claim transmission.
- 7Capability to handle a high volume of phone calls and walk-in patients.
- 8Must pass a respiratory fit test as part of occupational health requirements.
Salary Insight
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