Service Leader, Restaurant Operations & Customer Experience
Overview
The Service Leader owns the front line experience and ensures safe, high quality food while training a capable crew at scale. This role maintains a clean line with functioning equipment and steps in during slower periods to assist with tasks. You will contribute to a culture focused on Food With Integrity and supporting future leaders within a fast evolving restaurant environment.
What You'll Do9
- 1Build and maintain a positive customer experience through safe maintaining quality food and service
- 2Help resolve food quality issues and customer incidents to ensure satisfaction
- 3Support food safety practices including hand washing glove changes temperature monitoring and daily safety checklists
- 4Develop and cross train front of house Crew and assist with performance reviews
- 5Assist with office administration tasks including banking cash handling and supplies management
- 6Monitor crew breaks shift changes and line schedules and communicate updates to the team
- 7Assist with recruiting onboarding and developing future Service Leaders
- 8Ensure office equipment and supplies are stocked and in working order
- 9Maintain a clean organized line and properly functioning line equipment
Requirements5
- 1High school diploma or equivalent
- 2Restaurant experience
- 3Knowledge of cash handling policies and procedures
- 4Familiarity with food safety and health department matters
- 5Ability to speak read and understand the primary language of the work location
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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