Resident Experience Specialist, Property Management & CX
Overview
Own resident interactions from move-in to move-out at MAA communities with a focus on satisfaction and retention. You will conduct inspections, coordinate service requests, and support property management operations at the Phoenix site. This role collaborates with on-site teams and vendors to maintain curb appeal and make-ready quality. You will contribute to engaging residents and maintaining a positive online reputation.
What You'll Do8
- 1Build and conduct pre-walk and move-in move-out inspections to ensure unit readiness
- 2Coordinate service requests and vendor partnerships for package delivery, pest control, and make-ready tasks
- 3Own resident orientations, tours, and self-guided tour support to drive occupancy
- 4Lead resident engagement initiatives and manage the community calendar
- 5Monitor and update CRM records, lease authoring tool compliance, and resident communications
- 6Support on-site property management, maintenance, and corporate asset management collaborations
- 7Oversee online reputation management including Google reviews
- 8Plan community outreach activities and maintain knowledge of local markets and competitors
Requirements5
- 11-3 years of customer service and/or administrative support experience
- 2Bachelor’s degree and/or leasing experience preferred
- 3Bilingual skills preferred
- 4Strong knowledge of apartment management laws and regulations
- 5Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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