Principal Product Manager AI Builder Plugins Agent Context

We serve over 100 million consumers across TurboTax and Credit Karma and are building the future of how those experiences come together. You will sit within the Consumer Group business unit, with a tight connection into Intuit`s broader Customer Success ecosystem, a function laser-focused on making sure every customer has what they need to succeed, at every step of their journey. Customer Success at Intuit isn`t a support function, it`s a strategic capability. It`s about proactively enabling confidence, removing friction, and ensuring customers never feel lost or left behind. As a GPM in this space, you`ll be at the center of that mission, connecting the dots between the Consumer Group`s products and the broader Intuit Customer Success organization to drive impact that scales, and lead a cross-functional team to deliver the knowledge, product strategy and AI quality. We`re looking for a seasoned Group Product Manager to join us at this pivotal moment. This isn`t a role with pre-built roadmaps and neatly scoped domains. It`s a role for leaders who are energized by the question `how can we seize this moment to build compounding customer value`. Your specific focus area will evolve as the organization takes shape. What won`t change is the mission: ensuring that no customer across TurboTax or Credit Karma ever walks away confused, stuck, or lacking confidence at a scale that touches tens of millions of people. Why Now We`re not filling seats. We`re building a team that will help architect how Intuit`s Consumer Group organizes, operates, and delivers experiences for the future. That means you`ll be part of defining the structure before you operate within it — helping shape how Customer Success within the Consumer Group organizes to unlock the full potential of our shared consumer platform across TurboTax, Credit Karma, and beyond. You`ll work alongside other senior leaders to identify where the biggest opportunities are, how to sequence them, and how we will leverage data at scale. If you`ve been waiting for a role where you can shape the organization as much as the product, this is it.

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