Group Product Manager — Digital Help at Intuit

Overview

We serve over 100 million consumers across TurboTax and Credit Karma and are building the future of how those experiences come together. You will sit within the Consumer Group business unit, with a tight connection into Intuit`s broader Customer Success ecosystem, a function laser-focused on making sure every customer has what they need to succeed, at every step of their journey. Customer Success at Intuit isn`t a support function, it`s a strategic capability. It`s about proactively enabling confidence, removing friction, and ensuring customers never feel lost or left behind. As a GPM in this space, you`ll be at the center of that mission, connecting the dots between the Consumer Group`s products and the broader Intuit Customer Success organization to drive impact that scales, and lead a cross-functional team to deliver the knowledge, product strategy and AI quality. We`re looking for a seasoned Group Product Manager to join us at this pivotal moment. This isn`t a role with pre-built roadmaps and neatly scoped domains. It`s a role for leaders who are energized by the question `how can we seize this moment to build compounding customer value`. Your specific focus area will evolve as the organization takes shape. What won`t change is the mission: ensuring that no customer across TurboTax or Credit Karma ever walks away confused, stuck, or lacking confidence at a scale that touches tens of millions of people. Why Now We`re not filling seats. We`re building a team that will help architect how Intuit`s Consumer Group organizes, operates, and delivers experiences for the future. That means you`ll be part of defining the structure before you operate within it — helping shape how Customer Success within the Consumer Group organizes to unlock the full potential of our shared consumer platform across TurboTax, Credit Karma, and beyond. You`ll work alongside other senior leaders to identify where the biggest opportunities are, how to sequence them, and how we will leverage data at scale. If you`ve been waiting for a role where you can shape the organization as much as the product, this is it.

What You'll Do6

• 1Bridge Consumer Group and Customer Success. You`ll operate at the intersection of two powerful organizations — translating the needs of TurboTax and Credit Karma customers into capabilities and experiences that the broader Intuit Customer Success ecosystem can enable and scale.
• 2Own a high-impact domain. As the team takes shape, you`ll lead a meaningful area of the consumer platform — one that touches real customers and drives outcomes across TurboTax, Credit Karma, or the broader consumer ecosystem.
• 3Lead and grow a team. You`ll build and mentor a team, creating a culture of customer empathy, data-driven decision making, and high execution velocity.
• 4Drive cross-functional alignment. You`ll partner closely with engineering, design, data science, and business leaders — and you`ll know how to move fast in a matrixed environment without losing people along the way.
• 5Leverage data and AI to compound customer value. You`ll bring a strong, informed perspective on how GenAI and emerging technologies can transform consumer experiences — and you`ll lead your team to turn that perspective into shipped experiences and capabilities.
• 6Set and own the bar. You`ll define what success looks like, track it relentlessly, and use data to influence decisions at every level of the organization.

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