Inside Sales Representative, HVAC & Customer Service
Overview
You will own the full inside sales cycle for HVAC products at Daikin, handling 50-75 customer interactions per day across phone, email, and walk-ins. You will work within a high-volume team under the Branch Manager, coordinating with manufacturing, sales, and distribution to ensure accurate orders and timely delivery. This role stands out because you will directly influence territory growth and customer retention, while expanding your HVAC expertise.
What You'll Do8
- 1Process orders, purchase orders, and payments with 100% accuracy in CRM and ERP systems
- 2Handle inbound and outbound calls to upsell HVAC products, services, and promotions to existing accounts
- 3Resolve customer issues on warranties, returns, and delivery delays by coordinating with manufacturing and distribution teams
- 4Provide technical product information and recommend alternates based on cost and availability
- 5Monitor shipment dates and expedite orders to meet promised delivery timelines
- 6Generate repeat sales by educating customers on product features and benefits
- 7Maintain detailed records of sales activities and prepare reports for Branch Manager review
- 8Collaborate with Branch Manager to develop strategies for improving customer satisfaction and territory coverage
Requirements9
- 13+ years in inside sales or customer service, with 3-6 years total progressive sales experience
- 23+ years in the HVAC industry, with knowledge of HVAC equipment and products
- 3High school diploma or GED; some college preferred
- 4Proficient in Microsoft Office (Outlook, Excel, Word) and database applications
- 5Strong phone and email etiquette, with ability to handle high-volume customer traffic
- 6Effective verbal and written communication skills, able to explain technical information clearly
- 7Proven organizational and time management skills, with attention to detail
- 8Ability to build positive relationships with internal teams and external customers
- 9Legal authorization to work in the U.S. without visa sponsorship
Salary Insight
$42 - $52k per year
Location
Required Skills
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