Inside Sales Representative, HVAC - Daikin
Overview
You own the inside sales process for Daikin's Georgetown, TX branch, managing inbound and outbound customer interactions to drive revenue and ensure satisfaction. You will sell HVAC products to dealers and contractors via phone, email, and walk-ins, handling orders, quotes, and delivery coordination. Working under the Branch Manager, you'll collaborate with manufacturing, sales, and distribution teams to resolve issues and expedite shipments. This role offers day-one benefits, training programs, and growth paths within a global company.
What You'll Do10
- 1Deliver new business by making outbound calls to promote new products, services, and discounts to existing and prospective accounts.
- 2Process customer orders accurately, including purchase orders, payment processing, quotes, and delivery dates, using Microsoft Office (Outlook, Excel, Word) and database applications.
- 3Recommend alternate products based on cost, availability, or specifications to meet customer needs.
- 4Schedule and monitor shipments, coordinating with manufacturing, sales, distribution, and vendors to ensure timely delivery.
- 5Educate customers on HVAC product features, benefits, and technical information to improve sales and satisfaction.
- 6Resolve customer complaints regarding warranties, returns, and product issues, escalating to the Branch Manager when necessary.
- 7Proactively call customers to confirm satisfaction and build lasting relationships.
- 8Maintain accurate records and prepare reports on sales activities.
- 9Expand your HVAC product knowledge and stay current with industry trends.
- 10Collaborate with peers and management to ensure effective team performance and high service levels.
Requirements10
- 11-3 years of progressive sales experience.
- 2High School diploma or GED equivalent; some college preferred.
- 3Knowledge of HVAC equipment and products is preferred.
- 4Proficiency in Microsoft Office (Outlook, Excel, Word) and database applications.
- 5Excellent customer service skills via phone, email, and face-to-face.
- 6Strong phone and email etiquette with the ability to handle difficult customers.
- 7Ability to manage high-volume customer traffic and prioritize tasks.
- 8Effective verbal and written communication to explain technical details clearly.
- 9High attention to detail and accuracy when entering orders and preparing reports.
- 10Ability to establish positive working relationships and work under supervision.
Salary Insight
Salary not disclosed in listing
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