Customer Service / Inside Sales Rep, HVAC Parts
Overview
You own the customer experience at a Daikin branch in Las Vegas, handling orders, quotes, and returns for HVAC dealers. You drive sales growth through outbound calls and counter support, partnering with Territory Sales Managers to cover the region. You work 5+ days on-site, resolving warranty issues and coordinating deliveries with manufacturing and distribution teams. This role suits someone who thrives on direct customer interaction and problem-solving in a fast-moving branch.
What You'll Do7
- 1Deliver superior service at the counter, on the phone, or via email by identifying needs, answering questions, and creating solutions to speed up the sales process.
- 2Drive sales by making outbound calls to existing and lost accounts, promoting new products, services, and discounts, and educating dealers on product features.
- 3Resolve customer issues, including warranties and returns, coordinating with departments and following up to ensure satisfaction.
- 4Input and process orders and quotes, handle cash, and coordinate deliveries with manufacturing, sales, and outside vendors to meet shipment dates.
- 5Maintain positive dealer relationships by informing them of training, literature, and product availability, and recommending alternatives based on cost or specs.
- 6Conduct cycle counts and replenish showroom stock to keep inventory accurate.
- 7Assist in the warehouse, including loading and unloading product with the forklift, as needed.
Requirements7
- 11+ years in customer service or inside sales, preferably in HVAC or parts distribution.
- 2Experience with ERP or CRM systems for order entry and tracking.
- 32+ years using Microsoft Office (Outlook, Excel) for communication and reporting.
- 4Strong verbal and written communication skills for phone and email interactions.
- 5Ability to operate a forklift and lift up to 50 lbs for warehouse duties.
- 6Flexibility to work onsite at the Las Vegas branch during business hours.
- 7High school diploma or equivalent required; associate's degree a plus.
Salary Insight
$44 - $46k per year
Location
Required Skills
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