HVAC Service Manager, Commercial & Residential Systems
Overview
HVAC service leadership role overseeing operations and a team of technicians at a growing South Florida company. You will drive timely, high quality service delivery for commercial and residential systems while maintaining customer satisfaction. This role blends leadership, field service excellence, scheduling, and continuous improvement to support a fast paced service department. You will work closely with sales and installations to ensure seamless service delivery and scalable operations.
What You'll Do10
- 1Lead and motivate a team of HVAC technicians, provide coaching and development to raise performance.
- 2Oversee daily service operations including scheduling, dispatching, and technician coordination to deliver timely HVAC services.
- 3Monitor service requests, document accurately, prioritize issues, and resolve them per policy and industry standards.
- 4Conduct inspections and quality control checks on completed work to ensure safety, specifications, and customer satisfaction.
- 5Develop and implement preventive maintenance programs to extend system lifespan and reduce downtime.
- 6Collaborate with sales and installations to align project requirements and provide technical expertise.
- 7Manage inventory of parts, equipment, and supplies to support service operations.
- 8Stay updated on HVAC trends, technology, and regulatory changes and adopt best practices.
- 9Handle customer escalations with clear communication and strong relationship management.
- 10Prepare and analyze service reports and performance metrics for senior management and improvement planning.
Requirements10
- 1Proven experience in the HVAC industry with service and maintenance for commercial and residential systems
- 2Experience in a supervisory or managerial role demonstrating leadership and results
- 3In-depth knowledge of HVAC systems, installation, maintenance, troubleshooting, and repair
- 4Ability to interpret blueprints, technical manuals, and specifications related to HVAC systems
- 5Strong understanding of safety regulations, codes, and compliance standards in HVAC
- 6Excellent organizational and time management skills to manage multiple tasks
- 7Outstanding communication skills for client and team interaction
- 8Proficient computer skills including HVAC service software and MS Office
- 9Valid driver’s license and clean driving record
- 10Customer service focused mindset with strong problem solving and relationship building
Salary Insight
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