Lead HVAC Technician, Residential Services & Customer Experience
Overview
The Lead HVAC Service Technician will own residential heating and cooling service at scale, guiding quality repairs and system improvements for homeowners. You will collaborate with a growing service team on diagnostics, customer education, and proactive maintenance plans. This role blends technical excellence with a customer‑first approach, enabling better comfort, safety, energy efficiency, and peace of mind. You’ll work with a supportive team that values coaching, career growth, and ongoing training.
What You'll Do10
- 1Diagnose, repair, and maintain residential HVAC systems to high standards
- 2Perform thorough inspections and identify opportunities to improve performance
- 3Educate homeowners on findings and recommendations with clear explanations
- 4Ensure each service call reflects professionalism, quality, and attention to detail
- 5Present solutions that fit customer needs and budget while building trust
- 6Build lasting customer relationships through honesty, expertise, and service excellence
- 7Generate replacement opportunities and referrals through outstanding experiences
- 8Lead by example in safety, quality, and customer communication
- 9Mentor junior technicians and contribute to ongoing training
- 10Drive service improvements and lead efficiency initiatives
Requirements10
- 13+ years of residential HVAC service experience
- 2Strong diagnostic and troubleshooting abilities
- 3Effective communication with homeowners and confidence presenting solutions
- 4Customer‑first mindset with a passion for helping people
- 5EPA Certification required
- 6Valid driver's license with a clean driving record
- 7Self‑motivated, goal‑oriented, and driven to succeed
- 8Uncapped performance incentives and sales bonuses
- 9Ongoing technical and sales training and leadership development programs
- 10Ability to work in field environments across residential job sites, including attics and crawlspaces
Salary Insight
$100 - $200k per year
Location
Required Skills
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