General Manager, HVAC Operations Fort Lauderdale
Overview
Own end-to-end residential and commercial HVAC operations across a multi-county area. Lead field execution, process design, and leadership development while driving 8x YoY growth. Spend 50% of time in the field with technicians and customers, and 50% on strategy and leadership to ensure disciplined execution. Build and sustain a high-performance, metrics-driven culture with clear accountability.
What You'll Do10
- 1Build and optimize end-to-end HVAC operations including service, maintenance, installations, and customer care with measurable outcomes in the first 90 days
- 2Design and implement SOPs for service, installation, dispatch, and support teams to standardize outcomes
- 3Lead systems adoption and pricing optimization using tools like Jobber, ServiceTitan, inventory and logistics platforms
- 4Align sales, service, dispatch, and support through KPI-driven processes and regular review cadences
- 5Develop leadership across the organization by mentoring managers, clarifying roles, and scaling leadership programs
- 6Define and track KPIs at company, branch, team, and individual levels with daily huddles and monthly scorecards
- 7Drive strategic growth plans and operational budgets to support 8x YoY revenue targets
- 8Identify revenue growth opportunities such as memberships, upsells, and new service offerings
- 9Ensure exceptional customer experience with QA systems and feedback loops for continuous improvement
- 10Foster a culture of ownership, accountability, and continual process improvement
Requirements10
- 110+ years of progressive operations leadership in residential services with HVAC experience preferred
- 2Proven ability to scale operations and manage multi-site or multi-team organizations with P&L responsibility
- 3Strong background in KPI design and accountability frameworks with robust tracking systems
- 4Ability to balance hands-on field work with strategic leadership and coaching
- 5Excellent leadership, coaching, and communication skills with a servant leadership approach
- 6Comfortable operating in high-growth, fast-changing environments and building scalable operations
- 7Demonstrated track record of driving process improvements and operational discipline
- 8Experience managing budgets, margins, and revenue growth initiatives
- 9Willingness to start in the field and work closely with technicians and customers for at least the first year
- 10Travel flexibility to support multi-county operations
Salary Insight
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