Customer Relationship Manager, Managed Print Services
Overview
As a Customer Relationship Manager, you own retention and growth for a portfolio of existing DEX Imaging clients in the Indianapolis area. You drive account strategy, conduct quarterly business reviews, and negotiate contract renewals. You work with Salesforce and Microsoft Office to track interactions and forecast opportunities. You also partner with service and support teams to deliver Managed Print Services and software solutions that boost client outcomes. This role suits a proactive relationship builder skilled at upselling and cross-selling in B2B environments.
What You'll Do9
- 1Build and maintain strong client relationships through proactive communication and personalized service.
- 2Deliver presentations to promote Managed Print Services and software solutions to existing accounts.
- 3Identify and pursue upsell and cross-sell opportunities within your book of business.
- 4Lead contract renewal discussions, negotiating favorable terms and spotting early renewal chances.
- 5Maintain accurate CRM records of client interactions and contract details.
- 6Monitor account health, flag risks, and implement mitigation strategies.
- 7Develop data-driven business reviews for clients, presenting insights and recommendations.
- 8Share account performance and renewal updates with internal stakeholders regularly.
- 9Collaborate with internal teams to align solutions with client goals and improve processes.
Requirements7
- 11-2 years of sales or account management experience, or equivalent education and experience.
- 2Bachelor's degree in business, marketing, or related field preferred.
- 3Strong communication skills, both oral and written, for client-facing interactions.
- 4Proficiency with word processing, spreadsheet, and contact management software, such as Microsoft Excel and Salesforce.
- 5Ability to travel up to 20% domestically, including some overnight trips.
- 6Comfort working in a climate-controlled office environment during regular business hours.
- 7Physical capability to sit, stand, walk, and lift up to 50 lbs as needed.
Salary Insight
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