Sr. Client Success Manager IPS Group
Overview
Lead client relationships at IPS Group to drive satisfaction retention and growth. This proactive strategic role focuses on maximizing client value and fostering long-term partnerships. The ideal candidate excels in relationship building and change management.
What You'll Do11
- 1Manage client portfolios and act as primary relationship owner
- 2Conduct quarterly business reviews and annual reviews
- 3Develop and execute customer success plans
- 4Maintain regular client engagement and provide strategic guidance
- 5Guide customers through product enhancements and organizational changes
- 6Partner with cross-functional teams to resolve issues and improve experiences
- 7Onboard and train clients while optimizing product utilization
- 8Mentor team members and foster a collaborative culture
- 9Track account health and identify growth opportunities
- 10Ensure SLAs are met through proactive communication
- 11Contribute to customer success processes and documentation
Requirements10
- 1Associate or bachelor's degree in business communications marketing information systems
- 2Minimum 2 years client-facing experience
- 3Proven track record of conducting business reviews
- 4Expertise with CRM and ticket management systems
- 5Strong communication and relationship-building skills
- 6Strategic thinking and proactive problem-solving abilities
- 7Ability to navigate change and support customer adaptation
- 8Proficiency in Microsoft Office Suite
- 9Commitment to continuous learning and professional development
- 10Physical stamina for desk work and light manual tasks
Salary Insight
$75 - $85k per year
Location
Required Skills
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