Client Success Agent – Tampa, FL
Overview
We seek a Client Success Agent to lead operational activities for customer accounts. This full-time onsite role ensures service contract compliance while collaborating with clients and independent service providers. The ideal candidate thrives in a fast-paced environment and drives client satisfaction through proactive management.
What You'll Do8
- 1Partner with client locations to deliver updates and support on services rendered
- 2Schedule and assign Independent Service Providers for client work orders
- 3Monitor ISP performance daily via IVR validation and communication platforms
- 4Maintain JANIT records by managing ISP and client activities
- 5Serve as liaison between clients and Independent Service Providers
- 6Resolve customer concerns promptly and professionally
- 7Communicate internally and externally using phone email text and Microsoft Teams
- 8Coordinate service rate negotiations and contract compliance
Requirements7
- 1High school diploma or GED with one year customer service experience
- 2Adaptability for fast-paced environments
- 3Strong attention to detail
- 4Intermediate proficiency with Outlook Word Excel and Teams
- 5Excellent time management and multitasking abilities
- 6Self-motivated go-getter attitude
- 7Ability to meet deadlines consistently
Salary Insight
$44k per year
Location
Required Skills
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