Client Success Coordinator, Facilities Services
Overview
Own daily service delivery for a portfolio of established house accounts at TDIndustries, coordinating requests, tracking performance, and driving retention. You serve as the primary contact for routine issues, partnering with operations and dispatch teams to keep work orders on time and within scope. This role builds your foundation in client relationship management and facilities operations, with clear growth paths in customer success. You will directly influence satisfaction metrics like response time and NPS, while learning the mechanics of service-based account management.
What You'll Do9
- 1Manage a portfolio of established accounts, ensuring consistent communication and service delivery
- 2Serve as the day-to-day contact for routine service requests, updates, and issue resolution
- 3Coordinate with operations and dispatch to complete work orders on time and within scope
- 4Track client activity, renewals, and satisfaction metrics, escalating issues to the Client Success Manager
- 5Support client reporting and data entry in CRM and CMMS systems, keeping account info current
- 6Assist with proposal preparation, contract renewals, and documentation for assigned accounts
- 7Monitor performance metrics (response time, completion rate, NPS) to spot trends affecting service quality
- 8Collaborate with cross-functional teams to improve client experience and operational efficiency
- 9Participate in client check-ins and internal account review meetings
Requirements9
- 1High school diploma or GED
- 21+ years in customer service, account coordination, or administrative support, preferably in service, facilities, or construction
- 3Strong organizational skills and attention to detail
- 4Excellent verbal and written communication skills
- 5Customer-focused mindset with a proactive approach to problem-solving
- 6Ability to manage multiple priorities in a fast-paced environment
- 7Basic understanding of service operations and work order processes
- 8Proficiency in CRM platforms (e.g., HubSpot, Salesforce) and Microsoft Office Suite
- 9Collaborative and adaptable team player eager to learn and grow
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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