Service Coordinator, Maintenance & Construction
Overview
You will own a client portfolio of 550 work orders per month and $500K in monthly billings for CGP Maintenance & Construction. You schedule technicians and subcontractors, manage budgets, and communicate daily with clients. This role reports to the Director of Operations and supports a team of Facility Service Technicians and Plumbers. You will drive SLA compliance and client satisfaction in a fast-paced environment.
What You'll Do8
- 1Schedule work orders and dispatch emergency jobs using Microsoft Outlook and Excel to meet SLA deadlines.
- 2Communicate daily with clients via email and portals to update job progress and reschedule work as needed.
- 3Prepare and submit client invoices within SLA timelines using QuickBooks and the company software.
- 4Manage project budgets daily, tracking costs and approving purchase orders for materials.
- 5Coordinate subcontractor scheduling and issue purchase order numbers for all jobs.
- 6Build estimates for clients using Microsoft Excel and company pricing guidelines.
- 7Maintain accurate work order status and internal notes in the CRM system.
- 8Lead and inform technicians on job scope and budget, ensuring workflow aligns with client expectations.
Requirements7
- 12+ years of service coordination or administrative experience in maintenance or construction.
- 2Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- 3Basic accounting knowledge and experience with invoicing and budget tracking.
- 4Associate's degree or equivalent in a related field.
- 5Strong written and verbal communication skills, with a professional phone and email etiquette.
- 6Ability to handle multiple tasks in a high-volume environment while meeting strict SLA timelines.
- 7Detail-oriented with the ability to analyze and verify numerical data accurately.
Salary Insight
$63k per year
Location
Required Skills
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