Service Coordinator, Home Automation & Scheduling
Overview
As the Service Coordinator at Bravas, you own the scheduling of technicians and subcontractors for over 3,400 luxury residential and commercial projects annually. You prioritize service calls, manage appointment communications, and verify product arrivals with warehouse teams. Working with high-profile clients and internal departments, you ensure flawless execution of home automation installs. Your role is pivotal in maintaining client satisfaction and operational efficiency.
What You'll Do9
- 1Schedule technicians and subcontractors for job sites, balancing priority, drive time, and expected efficiency
- 2Update work orders and job software so dispatchers and teams have real-time access to dispatch details
- 3Verify expected product arrivals with warehouse and purchasing managers to ensure material readiness
- 4Communicate all upcoming appointments, delays, and late arrivals to customers, and obtain gate codes and site access requirements
- 5Allocate deployed service resources according to company values, ensuring customer needs are met
- 6Inform all parties of schedule changes, cancellations, and restrictions, and coordinate action items from daily notes
- 7Participate in departmental meetings and modify schedules as needed to support service operations
- 8Guard client confidentiality and network/home security, and adhere to all state and federal laws
- 9Maintain fiscal responsibility for assigned assets and property within your care
Requirements8
- 12+ years in service coordination, dispatching, or logistics, with a track record of multitasking in a fast-paced environment
- 2Proficiency with computer systems and the ability to master in-house job management software within 2-3 months
- 3Time management and logistics expertise, with the ability to work independently and prioritize tasks
- 4Physical ability to stand or stoop for extended periods and work in tight spaces or at ladder height
- 5Strong customer service skills for handling high-profile and high-demand clients
- 6Valid driver's license and clean driving record for adherence to traffic laws
- 7High school diploma or equivalent; Associates degree in business or related field is a plus
- 8Experience with Service Titan or similar field service management software is preferred
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
CGP Maintenance & Construction Services Inc.
VerifiedService Coordinator, Maintenance & Construction
You will own a client portfolio of 550 work orders per month and $500K in monthly billings for CGP Maintenance & Construction. You schedule technicians and subcontractors, manage budgets, and communicate daily with clients. This role reports to the Director of Operations and supports a team of Facility Service Technicians and Plumbers. You will drive SLA compliance and client satisfaction in a fast-paced environment.
Technical Adventures LLC
VerifiedService Coordinator, MSP Dispatch & Client Support
You will own the service delivery pipeline at a managed services provider, coordinating dispatch, inventory, and client communication. You act as the hub between clients, field technicians, and management, ensuring each service request is logged, assigned, and resolved on time. You will work with Autotask, MS Teams, and your team to maintain SLAs and accurate records. This role suits a detail-oriented coordinator who thrives on structure and clear communication.
CGP Maintenance & Construction Services Inc
VerifiedService Coordinator - Maintenance & Construction
Manage client portfolio and lead teams to deliver services. Oversee scheduling budgeting and client communication. Drive performance and ensure compliance with SLAs.
Bell Brothers
VerifiedDispatcher / Schedule Coordinator, HVAC & Plumbing
Own daily dispatch for HVAC, Plumbing, Electrical, Windows, and Sewer teams at Bell Brothers, a leading provider in Sacramento. Coordinate technician assignments to drive revenue and ensure the right tech meets each opportunity. You'll manage real-time schedule adjustments, prioritize high-value calls, and recover canceled revenue. This role anchors a supportive culture with Service Titan tools and growth paths. Every day brings dynamic problem-solving in a high-volume environment.
NY Mechanical Contractor - HVAC
VerifiedHVAC Service Coordinator, Commercial Dispatch
You will dispatch 20+ field technicians daily for a 75-year commercial mechanical contractor in New York City, managing emergency calls and scheduled maintenance across office, retail, and education sites. You report to the Vice President of Service and own the daily schedule, customer communication, and material ordering. This role demands a calm, decisive coordinator who knows HVAC systems and can match skill sets to calls in real time. You close gaps between customers, technicians, and leadership while keeping operations moving.
John Moore Services
VerifiedCustomer Service Agent, HVAC & Home Services
You own the customer experience for John Moore Services in Houston, managing high-volume inbound and outbound communication across calls, texts, emails, and direct messages. Working in the HomeTown system, you schedule appointments for estimates, service, and inspections, coordinate technician dispatch, and resolve customer issues in real time. You handle the full lifecycle from first contact to payment processing, ensuring each interaction is professional and efficient. This role sits at the hub of operations, directly impacting the company's reputation and revenue. You'll master the ServiceTitan dispatch software and Google Suite while becoming the trusted voice for thousands of homeowners.