Client Success Agent
Overview
We seek a Client Success Agent to excel in a fast-paced environment. This role involves managing a full caseload of customer inquiries and ensuring accurate order processing. The ideal candidate thrives in a dynamic setting and exceeds customer expectations.
What You'll Do11
- 1Serve as the customer's day-to-day point of contact and advocate
- 2Handle inbound and outbound customer calls, email, and chat inquiries
- 3Enter and track customer orders, quotes, designs, and custom order types
- 4Confirm special requirements and verify pricing against Sales quotes
- 5Troubleshoot order issues and resolve escalated customer problems
- 6Track performance against KPIs such as First Reply Time and SLA Compliance
- 7Coordinate with Production and Design teams on order progress and risks
- 8Maintain CRM documentation and log all customer interactions
- 9Analyze recurring issues to identify process improvements
- 10Provide guidance on website and ordering processes to customers
- 11Guide customers through brand promotion strategies using available tools
Requirements10
- 1High school diploma or equivalent required
- 2Minimum 12 months of customer service experience
- 3Proficiency with CRM phone order management systems
- 4Strong verbal and written communication skills
- 5Ability to work across multiple systems simultaneously
- 6Experience with Microsoft Office applications
- 7Customer service mindset with proven problem-solving abilities
- 8Emotional intelligence and positive attitude
- 9Flexibility to learn structured processes and SLAs
- 10Attention to detail and commitment to accuracy
Salary Insight
$40 - $44k per year
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