Automotive Service Scheduling BDC
Overview
Roush Honda provides a unique employee-owned environment where every team member has a stake in the company's growth. This role focuses on delivering consistent service through efficient scheduling and strong customer relationships. The position offers ownership opportunities and a collaborative workplace culture. We value patience stability and reliability in a fast-paced setting. Our team works together to achieve common goals.
What You'll Do11
- 1Answer all calls promptly in a positive and professional manner
- 2Follow scripts to gather customer vehicle service information
- 3Listen actively and verify details to ensure accurate service records
- 4Review service histories and update customer data in internal systems
- 5Schedule appointments estimate costs and confirm completion times
- 6Coordinate with parts department to confirm part availability
- 7Maintain composure during challenging interactions
- 8Address missed or canceled appointments promptly
- 9Communicate with dispatch to add service work
- 10Meet call volume targets consistently
- 11Perform other related duties as assigned
Requirements11
- 1Ability to work Monday - Thursday 8a-4p and alternate Fridays and Saturdays 8a-6p
- 2Previous call center experience of 1-2 years
- 3Pleasant telephone manner and customer service persona
- 4Proficiency with software for recording information and processing repair orders
- 5Ability to navigate multiple computer screens simultaneously
- 6High School Diploma or equivalent
- 7Knowledge of automotive industry preferred
- 8Excellent organizational skills and attention to detail
- 9Strong written and verbal communication abilities
- 10Consent to background check and drug screening
- 11Physical stamina for prolonged desk and standing work
Salary Insight
$35k per year
Location
Required Skills
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