Automotive Service Scheduling BDC
Overview
Service Business Development Scheduler at Roush Honda focusing on appointment coordination and customer interactions. This role drives operational efficiency through accurate scheduling and team collaboration.
What You'll Do12
- 1Answer all calls promptly in a positive and professional manner
- 2Follow script to seek information from customer regarding their vehicle service needs
- 3Actively listen to the customer’s inquiries and requests while asking questions and verifying information throughout the process to ensure a “great first impression.”
- 4Review customer’s service history and update customer information as needed with internal software
- 5Schedule appropriate date/drop-off time, estimate the cost of the service, and the expected completion time
- 6Work together with the parts department to ensure parts are in stock for scheduled repairs
- 7Be patient and maintain composure at all times
- 8Promptly address customers questions or concerns via phone email and/or text
- 9Contact customers to reschedule appointments that were missed or canceled
- 10Communicate with service dispatch regularly to bring in additional service work
- 11Meet or exceed expected call volume goals
- 12Perform other related duties as assigned
Requirements9
- 1Ability to work Monday - Thursday 8a-4p and alternating Friday & Saturday 8a-6p
- 2Previous call center or similar experience of 1-2 years
- 3Pleasant telephone manner and customer service persona
- 4Proficient with or the ability to quickly learn software used for recording information and processing repair orders
- 5Knowledge of the automotive industry is preferred but not required
- 6Excellent organizational skills and attention to detail
- 7Excellent written and verbal communication skills
- 8Consent to a background check and drug screening
- 9High School Diploma or equivalent required
Salary Insight
$35k per year
Location
Required Skills
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