Business Development Service Associate Bowser Automotive
Overview
Service Business Development Center Associate at Bowser Automotive supports service departments by scheduling customer appointments. This role involves direct customer interaction through email and phone to arrange repairs maintenance and inspections. The position requires strong communication interpersonal skills and teamwork within a fast-paced environment.
What You'll Do11
- 1Receive inbound calls and internet inquiries to schedule customers for service appointments
- 2Place outbound follow-up calls to customers regarding their service experience
- 3Send email notifications to remind customers of upcoming inspections and routine maintenance
- 4Participate in Service BDC outreach campaigns
- 5Attend training to gain a basic understanding of general automotive repair
- 6Collaborate with Sales BDC staff
- 7Complete daily reporting/documentation as shift requires
- 8Maintain rapport and high level communication with service department staff
- 9Answer questions about vehicle service appointments
- 10Meet Quality Assurance Requirements and other key performance metrics
- 11Follow Bowser policies and procedures including safety policies
Requirements6
- 1Excellent interpersonal written and oral communication skills
- 2Strong work ethic and self starter ability to manage multiple priorities
- 3Professional friendly attitude and ability to develop rapport with customers
- 4Ability to learn and navigate new software quickly
- 5Typing speed of 30 wpm
- 6Telesales experience preferred
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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