Service BDC Representative Patriot Chevrolet of Warmister
Overview
Customer focused Service BDC Representative at Patriot Chevrolet of Warmister in Philadelphia offering competitive pay and benefits.
What You'll Do14
- 1Answer incoming service calls professionally and courteously
- 2Schedule service appointments accurately and efficiently
- 3Make outbound calls to customers for maintenance reminders
- 4Handle declined service follow-up missed appointments recall campaigns
- 5Conduct customer satisfaction follow-up
- 6Confirm upcoming service appointments
- 7Communicate with customers via phone text and email
- 8Assist customers with general service questions
- 9Maintain accurate customer records and appointment information
- 10Monitor appointment availability and maximize shop capacity
- 11Work closely with Service Advisors and management
- 12Help achieve appointment show rate and customer retention goals
- 13Represent dealership professionally with enthusiasm
- 14Demonstrate team-first mentality and positive attitude
Requirements6
- 1Excellent communication and customer service skills
- 2Comfortable speaking on phone throughout day
- 3Strong organizational and multitasking abilities
- 4Positive attitude with team-first mentality
- 5Basic computer skills and ability to learn dealership software
- 6Previous customer service call center or automotive experience preferred
Salary Insight
$42 - $52k per year
Location
Required Skills
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