Service Appointment Specialist Phillips Chevrolet Chicago
Overview
We seek a full-time Service Appointment Specialist who will own customer interactions and schedule management at our Chicago location. This role offers competitive compensation and benefits while providing flexibility through a four-day workweek plus Saturdays. The ideal candidate thrives in fast-paced environments and demonstrates strong communication skills.
What You'll Do9
- 1Ask qualifying questions to understand customer needs and direct calls appropriately
- 2Handle incoming service department calls for appointments service advisors and parts
- 3Provide exceptional customer service ensuring satisfaction through prompt responses
- 4Create service appointments and guide customers through determining their service requirements
- 5Route appointment details to the correct service consultant
- 6Place reminder calls to customers after service bookings
- 7Conduct follow-up calls with customers who recently completed vehicle service
- 8Own the end-to-end customer experience from initial contact to resolution
- 9Maintain accurate records in our CRM system
Requirements9
- 15+ years managing service appointments using Salesforce
- 23-5 seasons leading technical support teams
- 3Valid driver’s license and ability to complete pre-screening tests
- 418 years or older with basic computer proficiency
- 5Competitive salary with comprehensive benefits package
- 6Fast-paced environment with proven problem-solving abilities
- 7Proficiency in Microsoft Office suite
- 8Excellent written and verbal communication skills
- 9Customer service orientation demonstrated through previous roles
Salary Insight
$33k per year
Location
Required Skills
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