Service Business Development Representative Generation Auto Group
Overview
Drive service department success by delivering exceptional customer service and creating a seamless scheduling experience as the primary point of contact for service customers.
What You'll Do12
- 1Answer all incoming service calls promptly professionally and courteously while delivering exceptional customer service
- 2Make outbound calls to schedule service appointments confirm upcoming appointments follow up with customers and support customer retention efforts
- 3Contact customers regarding open recalls manufacturer service campaigns declined services and recommended maintenance
- 4Proactively reach out to customers who are due for routine maintenance factory-recommended services and mileage-based service intervals to generate additional service appointments
- 5Schedule confirm reschedule and manage service appointments accurately while maximizing shop capacity and technician availability
- 6Accurately document customer concerns vehicle information and appointment details within the dealership CRM and scheduling systems
- 7Follow up with customers to confirm appointments reduce no-shows and improve appointment show rates
- 8Build long-term customer relationships through consistent communication and exceptional customer care
- 9Meet or exceed daily weekly and monthly call volume appointment-setting and customer engagement goals
- 10Maintain accurate records of all customer interactions phone calls appointment activity and follow-up communications
- 11Collaborate closely with Service Advisors and Service Management to ensure efficient scheduling and a seamless customer experience
- 12Resolve customer questions concerns appointment changes and rescheduling requests professionally and efficiently
Requirements10
- 1Friendly professional and customer-focused with a passion for delivering exceptional customer service
- 2Excellent verbal written and interpersonal communication skills
- 3Strong organizational skills with exceptional attention to detail and accuracy
- 4Ability to multitask prioritize responsibilities and remain composed in a fast-paced dealership environment
- 5Comfortable answering a multi-line phone system while greeting customers and managing appointments
- 6Proficient with computers Microsoft Office email scheduling software data entry and dealership management systems
- 7Previous receptionist front desk administrative customer service or automotive dealership experience is preferred
- 8Reliable punctual and dependable with a strong work ethic and positive attitude
- 9Professional appearance and demeanor with the ability to create a welcoming first impression
- 10Ability to work independently while collaborating effectively with the Sales Service Parts and Management teams
Salary Insight
$45 - $50k per year
Location
Required Skills
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