Automotive BDC Representative - Customer Service & Sales Support
Overview
As a Business Development Representative at Krause Honda South, you'll be the first connection for customers exploring our vehicles and services. You'll manage inbound calls, internet inquiries, and live chat, turning interest into booked appointments for our sales team. Working within a high-energy, family-owned dealership group with brands like BMW, Mercedes-Benz, and Lamborghini, you'll gain hands-on experience in CRM tools and sales processes. This role stands out for its promote-from-within culture, offering a clear path to sales or management roles.
What You'll Do8
- 1Answer inbound customer calls, internet inquiries, and live chat requests, routing them to the right team member.
- 2Schedule and confirm sales appointments for the dealership team, ensuring zero missed opportunities.
- 3Respond to customers via phone, email, text, and CRM tools, providing accurate vehicle and dealership information.
- 4Guide customers through initial financing questions and outline next steps, setting clear expectations.
- 5Follow up on leads that are not ready to purchase, nurturing them until they are ready to engage.
- 6Maintain detailed customer records and daily activity logs in the CRM system to track every interaction.
- 7Collaborate with sales teams and leadership to refine appointment-setting strategies and improve conversion rates.
- 8Participate in team meetings, training sessions, and process improvement initiatives to enhance the customer experience.
Requirements6
- 11+ years of customer service, call center, retail, or hospitality experience preferred.
- 2Strong verbal and written communication skills, with a friendly and professional demeanor.
- 3Ability to multitask and stay organized using CRM systems, email, and texting platforms.
- 4Comfortable with computer navigation and quick to learn new software tools.
- 5Positive attitude and team-oriented mindset, eager to grow within the organization.
- 6Valid driver's license required; high school diploma or equivalent preferred.
Salary Insight
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