BDC Representative Job in Atlanta | Son's Automotive Group
Overview
You'll own the internet sales and inquiry pipeline for SONS Honda in Atlanta, handling an average of 50+ daily calls, emails, and live chats. You'll build rapport with customers, set appointments, and guide them through initial financing options. You'll work with CRM tools to track every lead and ensure no opportunity slips. This role is the first point of contact for customers, offering a clear path to growth in a family-run dealership with a strong local reputation.
What You'll Do7
- 1Answer customer calls and establish follow-ups with sales appointments.
- 2Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts.
- 3Provide customers with initial product information and direct them to appropriate dealership resources.
- 4Present initial financing options based on customer needs.
- 5Follow up with leads that are not ready to make an appointment or no-show.
- 6Participate in team and process development sessions, keeping positive relationships with teammates, sales teams, and dealership management.
- 7Utilize CRM tracking system daily to log interactions and maintain lead status.
Requirements4
- 1At least one prior role in strong customer service.
- 2Team player attitude with prompt and courteous communication.
- 3Enthusiastic personality and strong computer skills.
- 4Willing to submit to pre-employment background check and drug screen.
Salary Insight
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