BDC Specialist Doral Automotive Group
Overview
Own service internet chats and incoming appointment calls while ensuring follow-up and confirmation. Drive customer retention by managing parts service and sales interactions. Lead scheduling and coordination across multiple customer segments. This role differs by focusing on comprehensive lead management and cross-departmental collaboration.
What You'll Do14
- 1Gather accurate customer information to create a database for continual follow-up and retention
- 2Build and maintain knowledge of product information current sales pricing and dealership and manufacturer events and promotions
- 3Utilize computer & phone skills within our Internet department to increase appointments sales and customer retention
- 4Schedule solid appointments with customer call-ins lists of sold and unsold floor traffic previous customers referrals other generic leads and service and parts customers
- 5Adhere to Doral Auto Group phone scripts
- 6Log all customer comments into Dealership’s CRM
- 7Schedule follow-up contact if no appointment is made in Dealership Management System
- 8Confirm scheduled appointments with future customers
- 9Post scheduled appointments on appointment board in the Business Development Center
- 10Re-schedule "no-show" customer appointments
- 11Follow-up with sales or service department to determine if the appointment was kept and what the outcome was
- 12Maintain and update customer changes in database
- 13Contact current customer base on current marketing incentives
- 14Comply with Company policies and procedures
Requirements7
- 1Ability to present information in a clear and professional manner
- 2Ability to manage one`s own time effectively
- 3Ability to type efficiently
- 4Basic & phone computer skills
- 5High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience
- 618 years or older required
- 7Acceptable driving record and a valid driver`s license in your state of residence necessary for select roles
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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