Automotive BDC Call Center Rep - Thoroughbred Ford
Overview
Lead customer interactions as an Automotive BDC Representative at Thoroughbred Ford. Manage inbound and outbound calls, emails, and texts to schedule appointments. Thrive in a fast-paced environment and excel in communication. Seeking a motivated individual to drive sales and enhance customer loyalty.
What You'll Do7
- 1Respond promptly to internet leads and phone inquiries from prospects or service clients
- 2Execute high-volume outbound phone calls, texts, and email campaigns for lead generation
- 3Enter customer data accurately into the CRM system
- 4Schedule service and sales appointments while confirming and rescheduling no-shows
- 5Foster strong customer relationships to boost brand loyalty and repeat business
- 6Collaborate with sales advisors and service managers for seamless handoffs
- 7Consistently achieve monthly appointment and activity targets
Requirements5
- 1Prior experience in call centers, customer service, BDC, or automotive telemarketing preferred
- 2Exceptional verbal and written communication skills with a professional demeanor
- 3Proficiency with complex CRM software and quick learning ability
- 4High self-motivation and resilience under pressure
- 5Flexible availability including evenings and weekends
Salary Insight
$31 - $42k per year
Location
Required Skills
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