Assistant General Manager, Pet Resorts - NVA Doggie District Mesa
Overview
Assume a hands-on leadership role at our Mesa resort guiding operations, team development, and service excellence for pets and their people. You’ll partner with the General Manager to drive daily operations, culture, and performance across guest care, facilities, and safety. This role sits onsite in Mesa, AZ with a path to broader leadership opportunities within a growing organization.
What You'll Do10
- 1Lead daily operations and ensure consistent, high-quality pet care and guest service
- 2Coach Shift Leads and Team Members to build capability and accountability
- 3Manage scheduling, labor, and budgets to meet performance targets
- 4Conduct daily audits, checklists, and shift reporting across departments
- 5Drive marketing support, local lead generation, and lead-conversion efforts
- 6Develop and maintain a strong workplace culture aligned with company values
- 7Lead Manager on Duty shifts and resolve guest concerns with empathy
- 8Oversee training and certification across team members
- 9Partner with GM on recruitment, onboarding, and performance management
- 10Foster relationships with local businesses and community groups to grow referrals
Requirements7
- 1high school diploma or equivalent
- 22 to 4 years of customer service experience with leadership experience a plus
- 3strong communication skills and hands-on leadership style
- 4proficiency with Microsoft Office and point-of-sale systems
- 5availability to work 45 to 50 hours per week, including evenings and weekends
- 6valid driver’s license, current insurance, and a vehicle to transport a pet in emergencies
- 7ability to support workplace change and process improvement
Salary Insight
$45 - $50k per year
Location
Required Skills
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