Front Desk Associate, Pet Resort & Customer Service
Overview
You will be the welcoming face of our Mooresville resort, owning the entire guest experience from check-in to check-out while managing daily operations for up to 100 pets. You will coordinate with the veterinary team, handle cashier duties, and maintain a spotless lobby. Joining a team of pet lovers, you'll get on-demand pay with DailyPay, paid time off, and 401(k) matching. This role offers a clear path to management through our Unleashed Leadership Academy, with opportunities for advancement across 60+ locations.
What You'll Do9
- 1Welcome pet parents and their pets, ensuring a positive first interaction by smiling and conversing.
- 2Process check-ins and check-outs, walking dogs for drop-off and pickup while coordinating suite placement.
- 3Answer incoming calls, respond to voicemails and emails in a timely, problem-solving manner.
- 4Complete cashier and point-of-sale operations accurately.
- 5Follow through on pet parent and resort leadership requests, communicating clearly.
- 6Maintain cleanliness of the entranceway, lobby, and restrooms.
- 7Clean and support the cat room per resort routines.
- 8Act as a liaison to the veterinary service team, tracking appointment status and arrivals.
- 9Take off and put on harnesses at check-in and check-out, ensuring suites are set up for each pet.
Requirements7
- 11-2 years in a customer service role (Customer Service, Call Center, Receptionist).
- 2Detailed but able to work with a sense of urgency while providing exceptional customer service.
- 3Cheerful, friendly, and a positive team-oriented attitude.
- 4Strong written and verbal communication skills with attention to detail.
- 5Enjoys problem solving to provide guests and customers with a premier experience.
- 6Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs.
- 7Flexibility to resort schedule needs including days, nights, weekends, holidays, and peak times.
Salary Insight
$27k per year
Location
Required Skills
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