Customer Service Representative - Pet Care | Destination Pet
Overview
You'll own Front Desk operations at Greymont Kennels, welcoming pet parents and their furry VIPs with 5-star service while managing check-ins, tours, and vaccinations. You'll work with a team of pet-obsessed professionals in a connected care network that spans day care, boarding, and grooming. This role stands out for its flexible hours, including weekends and holidays, and a pay range of $14-$16/hour plus tips, DailyPay, and pet insurance.
What You'll Do10
- 1Welcome pet parents and their pets with a 5-star resort experience, making every visit memorable.
- 2Answer multi-line phones with a smile, handling inquiries and booking appointments seamlessly.
- 3Tour new clients through the facility, showcasing services that keep tails wagging.
- 4Verify up-to-date vaccinations to ensure safety for all pets.
- 5Manage check-ins and check-outs with efficiency, including handling payments and balancing the cash drawer.
- 6Resolve client concerns with patience and professionalism, turning complaints into positive experiences.
- 7Escort pet guests to and from enclosures with care and attention, ensuring their comfort.
- 8Keep the lobby clean and welcoming for first impressions and sweet reunions.
- 9Support team members with daily tasks, fostering a collaborative One Pack culture.
- 10Adapt to flexible hours, including evenings, weekends, and holidays, to meet pet care needs.
Requirements9
- 11+ year of customer service or retail experience preferred.
- 2High school diploma or equivalent required.
- 3Ability to lift 40 lbs (bags of food, pet crates, etc.).
- 4Comfortable with standing, walking, and climbing stairs throughout the shift.
- 5Holds solid communication skills for phone, in-person, and email interactions.
- 6Works well under pressure, maintaining professionalism in all situations.
- 7Flexible availability for evenings, weekends, and holidays.
- 8Comfortable with exposure to cleaning supplies, pet hair, and occasional accidents.
- 9Experience with multi-line phones and computer systems is a plus.
Salary Insight
$29 - $33k per year
Location
Required Skills
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