Front Desk Lead - Bay Paws Pet Resort Tampa FL
Overview
We seek a dynamic Front Desk Lead to drive excellence at Bay Paws Pet Resort. In this pivotal middle-management role you will lead a dedicated team while delivering VIP experiences for pet owners. The ideal candidate thrives in a fast-paced environment and embodies our supportive inverted pyramid leadership philosophy. This position offers a unique chance to shape our hospitality culture while enjoying competitive compensation and comprehensive benefits.
What You'll Do5
- 1Support and coach Reservation Specialists through hands-on training in software systems client care and sales tactics
- 2Drive hospitality and sales by educating clients on service options and promoting premium add-ons
- 3Oversee reservation systems verify vaccine records and manage daily deposit reports
- 4Collaborate with Daycare Boarding and Enrichment Leads to synchronize guest instructions
- 5Serve as primary contact for complex client inquiries resolving issues with empathy and professionalism
Requirements5
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading teams in hospitality settings
- 3Proven ability to excel in pet care industry environments
- 4Exceptional computer skills with rapid learning capability
- 5Previous supervisory experience or readiness to assume leadership responsibilities
Salary Insight
$35 - $37k per year
Location
Required Skills
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