Assistant Manager Customer Growth Seattle
Overview
We seek a dynamic Assistant Manager to lead customer growth initiatives at The Dog Stop Kent. This hybrid role combines operational oversight with hands-on dog care and community engagement. The ideal candidate thrives in fast-paced environments and excels at converting leads into loyal customers while fostering strong team dynamics.
What You'll Do11
- 1Manage daily operations including opening/closing and task assignment
- 2Supervise playrooms and enrich dog activities
- 3Follow up with leads via multiple channels to convert prospects
- 4Explain promotions and services to attract new customers
- 5Conduct grassroots marketing with local businesses and community partners
- 6Lead weekend and evening shifts when General Manager is absent
- 7Train new hires on protocols and service standards
- 8Maintain safety and cleanliness across all facility areas
- 9Process bookings and manage POS systems
- 10Coordinate inventory and supply needs
- 11Escalate operational concerns to General Manager
Requirements9
- 15+ years supervisory experience in customer-facing roles
- 2Proven ability to explain offers and drive conversions
- 3Strong communication skills with pet owners and community members
- 4Comfortable handling dogs of various sizes
- 5Flexible schedule including evenings and weekends
- 6Reliable transportation for local outreach activities
- 7Ability to lift and move 50 lbs safely
- 8Experience with scheduling or customer management systems
- 9Previous pet care or retail experience preferred
Salary Insight
$48 - $54k per year
Location
Required Skills
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