Team Lead Trainee, Retail & Customer Service
Overview
You will own the front-line customer experience and store operations at a busy GPM Investments location in Charlotte. Leading shift teams and ensuring POS accuracy and compliance with E-Verify and safety standards. You will coordinate with management on training and inventory, directly influencing store performance. This role stands out for its hands-on leadership track and full operational scope.
What You'll Do9
- 1Greet customers as they enter, deliver friendly service, and process sales with an electronic cash register, receiving money and giving correct change.
- 2Refund cash for returns, exchange merchandise, and process specialty products including money orders, credit cards, checks, and lottery sales with POS systems.
- 3Count cash drawer at shift start and end, monitor cash levels and security procedures to ensure compliance during your shift.
- 4Check identification for restricted sales and replenish food service supplies like cups, lids, condiments, napkins, straws, and stirrers.
- 5Clean and sanitize all service and stocking equipment using the three-sink method, and maintain store cleanliness across counter tops, microwaves, shelves, floors, windows, cooler doors, and restrooms.
- 6Stock shelves and coolers, rotate and front-face stock, remove damaged or out-of-code merchandise, and price items according to the price book.
- 7Check in vendor deliveries using company guidelines, complete bad merchandise forms, and order merchandise as needed.
- 8Use current training materials to complete all training evaluations and documents, providing feedback to management on training programs.
- 9Review job assignments for completeness and assume other duties as assigned to accommodate store operational needs.
Requirements6
- 118+ years for AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO; 21+ years for all other states.
- 2Willing to pass a pre-employment drug screen and background check.
- 3Ability to read, write, speak, and understand English, plus basic math skills (addition, subtraction, division, multiplication).
- 4Ability to lift 10 lbs frequently and up to 50 lbs occasionally.
- 5Valid driver's license and access to a car or other motorized vehicle with liability insurance.
- 6Experience in retail or customer service leadership is a plus but not required.
Salary Insight
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