Front End Lead Trainee, Retail & Customer Service
Overview
You will own front-end operations at a busy grocery store, directing traffic flow, managing self-checkout, and ensuring every sales transaction is captured accurately. You'll support the Front End Leader, supervise a team of cashiers, and take full ownership of the front end when they're off duty. This role builds leadership skills in a retail environment, with a focus on Guest service and operational efficiency. You'll also handle scheduling, training, and compliance, making an immediate impact on daily store performance.
What You'll Do10
- 1Maintain consistent coverage of all Self Checkout activities, ensuring accurate sales capture and safe Guest service.
- 2Direct checkout traffic for speedy service, opening additional lanes and requesting assistance as needed.
- 3Assist cashiers with overrides, questions, and problem resolution.
- 4Create and manage daily schedules and control sheets for maximum efficiency and compliance.
- 5Dictate the break/lunch plan while maintaining front-end coverage.
- 6Monitor cash control procedures to safeguard assets and prevent shrinkage.
- 7Take ownership of auxiliary front-end lines like gift cards and candy as assigned.
- 8Act as the point person for the front end, handling Guest concerns and team coordination.
- 9Complete daily compliance activities, including AML checks, scale/PIN pad verification, and WIC procedures.
- 10Order front-end supplies with cost consciousness, and train and coach team members on best practices and loss prevention using the Cashier Coach Pad.
Requirements8
- 11 to 3 years of experience in retail or customer service, ideally in a supervisory role.
- 2High school diploma or equivalent.
- 3Ability to lift up to 50 pounds.
- 4At least 21 years of age.
- 5Strong communication and leadership skills.
- 6Basic math and cash handling proficiency.
- 7Ability to stand for extended periods and work flexible hours, including weekends and evenings.
- 8Familiarity with front-end systems and point-of-sale (POS) is a plus.
Salary Insight
$31k per year
Location
Required Skills
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