Front End Manager, Retail Operations & Customer Service
Overview
You'll own the entire front-end experience, leading a team of cashiers and service clerks to deliver fast, friendly, and accurate checkout for every customer. You'll manage daily operations, from scheduling to cash handling, ensuring the front end runs like a well-oiled machine. Your focus on customer service and team development will directly impact store performance and shopper satisfaction. This role stands out with its emphasis on people leadership and operational consistency, backed by Albertsons Companies.
What You'll Do10
- 1Coordinate all front-end operations, including checkout lanes, self-checkout, and customer service desk, to minimize wait times and maximize throughput.
- 2Lead customer service programs, resolving issues promptly to turn negative experiences into positive ones and build shopper loyalty.
- 3Jump on a register when needed, demonstrating the same speed and friendliness you expect from your team.
- 4Drive scheduling and labor planning to match staffing with customer traffic, keeping the front end fully covered.
- 5Maintain a clean, organized, and inviting front-end environment, from entryway to bagging areas.
- 6Oversee cash handling: tills, safe counts, reconciliation, refunds, and loss prevention safeguards.
- 7Monitor front-end supply inventory, placing orders to avoid stockouts.
- 8Recruit, train, coach, and develop your associates, building a pipeline of future leaders.
- 9Control expenses and labor budgets, balancing service excellence with financial targets.
- 10Ensure compliance with all company policies and safety standards, and complete daily reports and payroll accurately.
Requirements10
- 13-5 years in retail front-end management, demonstrating strong people leadership.
- 22+ years of experience with POS systems, cash registers, and front-end equipment.
- 3Proven track record coaching and developing hourly associates.
- 4Skilled in creating schedules with labor planning tools.
- 5Ability to analyze metrics like cash variance and service speed.
- 6Strong customer-service orientation and conflict resolution skills.
- 7Effective communication, both one-on-one and with large teams.
- 8Flexible schedule including evenings, weekends, and holidays.
- 9Physically capable of standing, lifting, and moving merchandise up to 50 lbs.
- 10Knowledge of cash handling procedures, security protocols, and transaction policies.
Salary Insight
$44k per year
Location
Required Skills
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