Sr Client Service Specialist, Automotive CX & Logistics
Overview
Owns client advocacy at scale, resolving complex inquiries with speed and accuracy in a high volume environment. You will leverage multiple platforms and knowledge bases to maintain client records, guide onboarding, and drive satisfaction. This role sits at the intersection of customer care, logistics, and cross-functional collaboration, offering frontline impact and growth opportunities.
What You'll Do10
- 1Build sustainable client relationships and deliver best-in-class service
- 2Identify client needs, research issues, and provide effective solutions or alternatives
- 3Dispatch available vehicles to clients across regions on an inbound basis
- 4Assist clients with onboarding, including status updates and next steps guidance
- 5Maintain documentation of conversations to ensure handoff continuity and client profile accuracy
- 6Work across the organization to resolve client requests and meet key performance criteria
- 7Communicate clearly how to use client facing tools and platforms
- 8Maintain high volume task management with accuracy and efficiency
- 9Provide excellent client service and advocacy in a fast-paced environment
- 10Engage clients to exceed satisfaction targets through proactive communication
Requirements5
- 1High School Diploma or GED required; college degree preferred
- 2Minimum of 4 years of customer service experience
- 3Auction and/or logistics/transportation knowledge is a strong plus
- 4Excellent oral and written communications skills for phone or email contexts
- 5Attention to detail and follow-through in a dynamic, fast-paced setting
Salary Insight
$46 - $69k per year
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