Customer Service Representative, Onsite at Copart in Phoenix
Overview
The CSR owns the frontline interaction with Copart customers and internal teams at a large, global vehicle auction platform. You will resolve inquiries, gather information, and coordinate vehicle releases from body shops and other locations. You will work with general office tasks and may expand to chat and email support. This role sits onsite in Phoenix and emphasizes professionalism, accuracy, and timely responses to ensure customer satisfaction. You will join a team that values diversity, inclusion, and collaboration and uses technology to support service delivery.
What You'll Do8
- 1Build rapport with customers and internal teams to resolve vehicle release requests
- 2Design and implement efficient processes to gather information and utilize company resources for prompt solutions
- 3Own call quality and follow-up interactions to achieve high first-contact resolution
- 4Scale customer support by handling calls, chats, or emails and maintaining accurate records
- 5Ship accurate, detailed information to stakeholders and document outcomes for continuous improvement
- 6Drive adherence to Copart practices and quality standards while working with office tools and equipment
- 7Lead cross-functional communication to facilitate timely vehicle releases and problem solving
- 8Support additional office duties as needed to maintain smooth operations
Requirements10
- 1One year of office support experience in a customer service role preferred
- 2High School diploma
- 3Excellent customer service skills and attitude
- 4Excellent written and verbal skills
- 5Proficient with office equipment
- 6Attention to detail
- 7Problem-solving
- 8Computer proficiency - MS Suite
- 9Typing speed 45WPM
- 10Bilingual skills a plus
Salary Insight
$37 - $42k per year
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