Service Advisor, Automotive Retail & Customer Experience
Overview
customer service focused role at a large automotive retailer, owning the service experience from greet to repair completion. You will present and sell needed services per manufacturer guidelines and maintain CSI targets. You will work with technicians to communicate timelines and ensure accurate estimates. This role blends high-touch customer interaction with process adherence in a fast paced setting.
What You'll Do10
- 1Build rapport with customers to promote satisfaction and retention
- 2Advise customers on vehicle care per manufacturer specs and present repair estimates
- 3Generate and communicate accurate repair estimates and completion times
- 4Answer service calls and manage service appointments
- 5Follow warranty guidelines and procedures to maintain CSI targets
- 6Conduct post service follow ups to drive return visits and sales
- 7Maintain compliance with federal, state, and local laws and data protection policies
- 8Operate in a fast paced environment with minimal supervision
- 9Document customer information accurately and securely
- 10Support team with process adherence and exceptional guest experiences
Requirements5
- 118+ years of age
- 2valid driver license
- 3previous automotive Service Advisor experience preferred
- 4pass pre-employment screening (background & drug test)
- 5strong customer service, phone and computer skills
Salary Insight
Salary not disclosed in listing
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