Service Advisor, Automotive Repair & Customer Experience
Overview
Own the customer journey in an automotive service setting, coordinating between customers and technicians to deliver timely repairs at scale. You will communicate service needs, estimates, and maintenance recommendations with empathy and professionalism. Work with a team to deescalate concerns while ensuring every customer feels heard and valued. This role blends customer service with hands on automotive knowledge to move repairs efficiently.
What You'll Do7
- 1Build rapport with customers and assess their service needs
- 2Provide detailed explanations of services and vehicle maintenance recommendations
- 3Coordinate with technicians to ensure timely and accurate completion of repairs
- 4Manage customer inquiries regarding diagnostics, diesel engine repair, oil changes, and other services
- 5Follow up with customers post service to ensure satisfaction and address concerns
- 6Maintain organized workspace and adhere to safety protocols
- 7Handle cash transactions accurately and maintain records of services performed
Requirements7
- 1Proven experience in auto service management or as a Service Advisor in an automotive repair environment
- 2Familiarity with automotive repair processes including vehicle maintenance and diagnostics
- 3Strong customer service skills with the ability to build rapport with clients
- 4Experience in cash handling and managing financial transactions effectively
- 5Knowledge of diesel engine repair is a plus but not required
- 6Ability to align customer needs with appropriate services offered
- 7Ability to commute to Mesa, AZ 85201 and relocate as needed
Salary Insight
$57 - $70k per year
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