Service Advisor, Automotive Service & Customer Experience
Overview
Asbury Larry H Miller Automotive Group seeks a customer focused Service Advisor to own the guest experience in service visits at a high volume dealership. You will present and sell maintenance and repair services, build rapport, and manage expectations of repair times and costs. You will interact with customers in person and over the phone, schedule appointments, and follow up to drive CSI scores and repeat visits. This role sits onsite in Mesa, AZ and aligns with Asbury DRIVE values and guest-centric goals
What You'll Do10
- 1Greet customers promptly and gather vehicle information to start the service process
- 2Advise customers on maintenance and repairs and promote value of services
- 3Generate accurate repair estimates and communicate repair completion times to customers and technicians
- 4Answer service calls, schedule appointments, and follow up to secure return visits and CSI goals
- 5Follow manufacturer warranty guidelines and uphold CSI at or above company benchmarks
- 6Maintain customer data securely and comply with all applicable laws and company policies
- 7Demonstrate honest, customer-focused service and promote a positive dealer experience
- 8Support team through fast paced environment with limited supervision
- 9Promote additional services and products to customers as appropriate
- 10Record and relay service updates to customers and technicians to ensure timely repairs
Requirements10
- 1Minimum age of 18
- 2Valid driver’s license
- 3Pass pre-employment background and drug screening
- 4Previous automotive Service Advisor experience preferred
- 5Strong customer service, phone, and computer skills
- 6Ability to work in a fast paced environment with limited supervision
- 7Commitment to following manufacturer guidelines and company CSI goals
- 8Excellent communication and rapport building with customers
- 9Willingness to learn and adapt to dealership processes
- 10Eligible for employment in the U.S.
Salary Insight
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