Sales and Service Advisor, Automotive Repair & Customer Experience
Overview
The Sales and Service Advisor owns customer interactions and drives service sales at a high-volume automotive shop. They greet customers, document concerns, and communicate service recommendations with clear quotes and status updates. They collaborate with technicians to ensure accurate work orders and customer satisfaction. This role blends customer service with sales execution in a process-driven environment at Sun Devil Auto Phoenix.
What You'll Do9
- 1Build trusted customer relationships through professional, courteous interactions in person and by phone
- 2Document customer concerns and service history to identify service needs and create accurate work orders
- 3Promote and sell services, parts, and accessories with a clear understanding of product requirements
- 4Provide customers with accurate quotes including cost and time of completion and update them throughout service
- 5Follow cash-out procedures and explain warranties and multi-point inspection results to customers
- 6Track returns, core returns and warranty parts for individual customers
- 7Conduct post-repair follow-ups to ensure customer satisfaction
- 8Adhere to company policies and procedures and demonstrate Sun Auto standards
- 9Assist with other duties as assigned
Requirements6
- 1Possess current valid driver’s license
- 2Must be at least 18 years of age
- 3High School Diploma or equivalent
- 4Prior experience as a Service Advisor is helpful but not required
- 5Ability to work Monday - Saturday
- 6Professional appearance and ability to work in a process driven environment
Salary Insight
$48 - $85k per year
Location
Required Skills
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