Service Advisor - AN CDJR North Phoenix
Overview
Service Advisor role focused on customer loyalty and automotive expertise. Work in state-of-the-art service departments and act as liaison between technicians and customers. Explain technician recommendations and suggest upsell opportunities.
What You'll Do11
- 1Set confirm and prepare appointments for customers
- 2Meet sales goals and customer satisfaction index
- 3Greet customers upon arrival
- 4Determine vehicle needs using customer info and walk-around inspections
- 5Use consultative selling process for ongoing maintenance planning
- 6Produce transparent repair orders with cost and time estimates
- 7Communicate frequently with technicians and parts associates
- 8Follow up with customers on vehicle status
- 9Ensure customer satisfaction
- 10Gain superior product knowledge
- 11Provide exceptional customer experience
Requirements8
- 1High school diploma or equivalent
- 2Proven ability to provide exceptional customer experience
- 3Ability to set and achieve targeted goals
- 4Demonstrated communication and consultative skills
- 5Valid in-state driver's license
- 6Acceptable driving record
- 7Experience with technology
- 8Willingness to follow up with customers
Salary Insight
Salary not disclosed in listing
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