Service Advisor, Automotive & Customer Experience
Overview
Own the customer experience in AutoNation service departments, bridging between technicians and drivers at scale. Lead consultative conversations to diagnose needs, explain repairs in clear terms, and uncover opportunities to keep vehicles safe and running smoothly. Join a nationwide team delivering exceptional service and loyalty across generations.
What You'll Do10
- 1Build appointment plans and prepare for service visits
- 2Drive sales by meeting or exceeding goals and CSI targets
- 3Greet customers and assess vehicle needs through walkarounds and tests
- 4Consult with customers to plan ongoing maintenance and upsell opportunities
- 5Produce repair orders with transparent estimates and timelines
- 6Coordinate with technicians and parts staff to ensure timely completion
- 7Follow up with customers to communicate status and satisfaction
- 8Demonstrate product knowledge to support customer decisions
- 9Provide an exceptional customer experience to drive loyalty
- 10Assist in maintaining a world-class service environment
Requirements8
- 1High school diploma or equivalent
- 2Proven ability to deliver exceptional customer experiences
- 3Ability to set and achieve targeted goals
- 4Prior sales experience preferred but not required
- 5Strong communication, consultative, interpersonal and organizational skills
- 6Willingness to follow up with customers
- 7Experience and desire to work with technology
- 8Valid in-state driver's license and safe driving record
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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