Service Advisor AutoNation Orlando
Overview
Service Advisor working in state-of-the-art service departments acting as go-between for technicians and customers. Explain technician recommendations in easy-to-understand language and suggest upsell opportunities.
What You'll Do11
- 1Set confirm and prepare appointments for customers to ensure great service experience
- 2Meet or exceed targeted sales goals and satisfaction index
- 3Greet customers friendly manner upon arrival
- 4Determine vehicle needs based on customer info and walk-around inspections
- 5Use consultative selling process to assist customers plan ongoing maintenance
- 6Produce repair orders with cost and time estimates with full transparency
- 7Communicate frequently with technicians and parts associates for timely completion
- 8Follow up with customers on vehicle status based on preferences
- 9Ensure customer satisfaction after service
- 10Gain superior product knowledge to help customers
- 11Provide exceptional customer experience to drive loyalty
Requirements8
- 1High school diploma or equivalent
- 2Proven ability to provide exceptional customer experience
- 3Ability to set and achieve targeted goals
- 4Prior sales experience preferred but not required
- 5Demonstrated communication consultative interpersonal organizational skills
- 6Willingness to follow up with customers
- 7Experience and desire to work with technology
- 8Valid in-state driver's license and safe driving record
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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