Customer Success Manager at CDK Global
Overview
The Customer Success Manager at CDK Global leads client relationships to drive product adoption and minimize churn. This role focuses on delivering value through strategic client engagement and aligning CDK solutions with dealership needs. It emphasizes ownership of client success and fostering long-term partnerships.
What You'll Do23
- 1Follow all CDK Global policies and procedures
- 2Complete mandatory compliance tasks and acknowledgements
- 3Meet or exceed performance expectations
- 4Address client questions and direct them to support resources
- 5Assist clients in defining CDK strategy and utilization
- 6Maintain relationships with dealership management
- 7Demonstrate expertise in CDK products to build trust
- 8Assess risk factors and implement mitigation strategies
- 9Prepare client-specific reports and presentations
- 10Identify training opportunities and develop staff plans
- 11Partner with Sales to grow the CDK business
- 12Retain at-risk clients through targeted strategies
- 13Develop productive relationships with senior CSMs
- 14Document valuable interactions using Totango
- 15Travel 75% of the time
- 16Minimum 4 years client services marketing or sales experience
- 17Knowledge of CDK applications and automotive industry
- 18Familiarity with Salesforce
- 19High sense of urgency handling stress and de-escalation
- 20Strong communication skills both oral and written
- 21Teamwork under limited supervision
- 22Time management and meeting deadlines
- 23Ability to travel frequently
Requirements12
- 1Minimum 4 years of client services marketing or sales experience
- 2Bold technology names: Spark, Airflow, AWS, Kubernetes, Salesforce
- 3Bold certifications: CPC Card, BCBA, AWS Certified
- 4Experience with variable dealership operations
- 5In-depth automotive industry knowledge
- 6Physical ability to operate computer hardware and office equipment
- 7Valid driver’s license or travel documents if applicable
- 8High school diploma
- 9Preference for automotive knowledge and CDK org structure
- 10Preference for SaaS experience
- 11Preference for experience using CX platforms
- 12Non-discrimination clause
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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