Shift Leader Pizza Delivery, Washington DC
Overview
Shift Leader at Domino's owns shift operations in a high-volume pizza store, delivering 30-60 pizzas per hour during peak. You coordinate a team of 5-10 crew members, own cash management, and uphold Domino's quality standards. The role includes cross-training in all stations and direct support to the Manager on Duty. You build customer loyalty through prompt service and accurate orders, gaining leadership experience in a fast-paced food service environment.
What You'll Do10
- 1Lead the shift team, assigning tasks and directing workflow to meet service and quality goals.
- 2Take and process orders via POS and phone, greeting customers with professionalism.
- 3Count down registers, track cash and coupons, and prepare daily reports.
- 4Oversee food prep, including making pizzas, measuring ingredients, and assembling boxes.
- 5Execute waste tracking and control food and labor costs during the shift.
- 6Resolve customer complaints promptly, turning issues into loyalty.
- 7Cross-train team members on stations, maintaining schedule flexibility.
- 8Handle cash and credit transactions quickly and accurately.
- 9Maintain cleanliness and stock of work areas and display cases.
- 10Support the Manager on Duty with inventory control and stock ordering.
Requirements9
- 11+ years in a restaurant or retail shift lead role, preferably in pizza delivery.
- 2Ability to pass Domino's background checks.
- 3Strong verbal communication with customers and team members.
- 4Skilled in multitasking with a fast-paced environment.
- 5Comfortable using POS systems, keyboards, and touch screens.
- 6Math skills for cash handling and inventory counts.
- 7Flexibility to adapt to changing priorities and peak hours.
- 8Leadership mindset, able to guide and motivate a team.
- 9Commitment to food safety and quality standards.
Salary Insight
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